We have updated our licensing model and the way it assigns devices to the available seats. This means that you no longer have to worry about exceeding the seat limit. For your convenience we have simplified things and you can now count on a solid seat allocation model where each device is assigned to a unique seat within your license plan.

This method allows an easier management of your devices and provides a clear view on the seat availability. Thanks to this method we will also notify you if there are too many devices used compared to the available seats.
If you find yourself with more devices than seats, there are two alternatives that you can choose from: free up a seat or upgrade your license.

Free up seats by removing unused devices.

1. Sign into http://my.emsisoft.com , choose your Workspace and find the device that is no longer in use. You can use the column: ‘Last Updated’ to easily spot the unused devices.
2. On the right side of the device listed, click on the icon with the three vertical dots and choose: ‘Remove protection’. Note that it might be shown as: ‘Clear seat’ instead.

For larger MSPs or resellers, we recommend using the: ‘Bulk action’ if necessary.

1. In the Workspace page, click: ‘All devices’, sort by: ‘Last update’ column, click the menu: ‘Bulk action’, select ‘Bulk action’: ‘Remove protection’.
2. Select the devices with the oldest update, and click the button: ‘Apply’. This will remove all old devices from all Workspaces at the same time.

Upgrade your license to protect more devices.

1. At your MyEmsisoft portal on https://my.emsisoft.com , click on your Workspace and then on ‘Settings’. From there you can choose the new total amount of seats for the plan of your choice.
2. You can then click on: ‘Upgrade now’ to be forwarded to a shopping cart and access it’s final price.

Clear and Informative Error Messages.

If your Workspace has no available seats, Emsisoft will display a clear and informative error message, guiding you on the next steps to take. This ensures that you are always in the loop and can take the necessary actions to manage your licenses effectively.

Need help or have questions?

Our customer support team is always here to help. If you have any questions about these changes or need assistance with managing your licenses, please don’t hesitate to contact us.

The post Introducing Enhanced License Management appeared first on Emsisoft Help.

The Application Inventory feature, introduced with our update version 2023.10.0.12132, allows users to view a list of applications installed on their device directly from the Emsisoft Management Console. This feature not only provides visibility to a comprehensive list of installed applications, but also offers the capability to uninstall remotely those apps from the machine.

Requirements

• An active Emsisoft Enterprise Security license.
• Administrator access to the Emsisoft Management Console.

Feature Description

Installed Applications

The Application Inventory displays a list of all applications on the device, mirroring the list found in the Windows ‘Apps and Features’ dialog. This list of applications is presented in a sortable and searchable grid. You can access it by logging into MyEmsisoft, selecting your workspace, and then clicking on a specific device. Scrolling towards the bottom of the page, the interface will display the following columns:

• Application: The name defined to the application, defined by the publisher.
• Publisher: Represents the Publisher responsible for the application.
• Version: Represents the current version of the application.
• Size: Represents the estimated size. The value is rounded to full KB, MB, or GB.
• Install Date: Represents the date of installation.
• Uninstall: This column features an uninstall button depicting a trashcan. Upon clicking, a dialog box will appear asking, ‘Are you sure to uninstall?’. This button is only visible for applications that can be uninstalled. Activating this button triggers an uninstall action on the desktop side.

Expected behavior.

While the Application Inventory feature is robust, users should be aware of certain behaviors that may appear during the use of this feature:

• Some applications, despite claiming to support silent uninstallation, may display dialogs or prompts during the uninstallation process. This behavior can prevent the uninstallation from running in a service environment, resulting in errors.
• If the uninstallation process contains a user interface, it might be visible and could appear unexpectedly to the user.
• The uninstallation process will work if one user is logged in on that device. For PCs that remain on the lock/login screen, this feature will not work properly.
• In scenarios with multiple logged-in users (including on Terminal servers), it could be problematic for the system to determine in which session the uninstaller should run. We recommend to have just one user logged in on that device.

Support

If you encounter any issues or have questions regarding the Application Inventory feature, please contact our support team for assistance, here.

The post Application Inventory Feature  appeared first on Emsisoft Help.

The Rollback feature in Emsisoft Enterprise Security constitutes a robust functionality designed to safeguard the security and data integrity of your systems. It provides a dependable mechanism for reverting damage to previous states, thus mitigating potential damage from malicious activities such as from ransomware.
In simpler words, if a malware ever modifies a file, you can revert that file to one of its previous, unaffected versions.

How to enable the Rollback feature

Activating the Rollback feature is an effortless task within the Emsisoft Management Console in my.emsisoft.com. Just turn ON the EDR and Rollback at “Protection Policy”. Upon activation, the functionality empowers users to effortlessly restore files to their prior states.

Backup

The heart of the Rollback feature revolves around the Emsisoft-Backup folder. This repository serves as a secure vault for housing backup copies of your files. Whenever an incident is identified, the Emsisoft Protection captures this event and generates a backup copy of the affected file. It is important to note that only modifications from untrusted processes are backed up for their reversal. 

Rollback Disk Quota

The optimal functioning of the Rollback feature hinges on effective disk quota management. Rollback disk quota defines the maximum disk space allocated for housing backup copies, ensuring that these copies do not consume your system’s storage unnecessarily. You can allocate between 5% and 50% of your disk space and it is set at 30% by default.

Retention Time

A crucial user-defined parameter, retention time dictates the duration for which backup files remain stored in the Emsisoft-Backup folder. Upon exceeding the specified retention period, backup files that outlast this timeframe are automatically deleted. This feature serves to maintain a streamlined and uncluttered backup repository. You can choose between 12 and 72 hours of retention time and it is set to 48 hours by default.

Incident Trigger and Remediation

When an incident is generated and a backup file corresponding to this incident is present (not removed by disk quota or retention time constraints), the rollback option becomes available.

Upon selecting “Remediate Threat” in the incident section, a retention menu emerges, allowing users to specify which files should be restored, akin to retrieving data from a backup. This process is then initiated, with its subsequent status accessible in the Remediation History.

Requirements

The Rollback feature in Emsisoft Protection is a powerful tool for safeguarding your system’s integrity, it’s important to be aware of the technical requirements that influence its operation. Here a summary of what you have to take in consideration:

Backup File Location and Drive Association

If a program initiates changes on a specific drive, such as altering files on Local Disk “D:” while being located on Local Disk “C:”, the generated backup will be stored in the Emsisoft-Backup folder on the drive from which the program originated – in this case, Local Disk “C:”. This mechanism ensures that the backup file’s location aligns with the drive containing the program responsible for the process.

Minimum Disk Space Requirement

To accommodate the storage of backup files, a minimum of 6GB of free space on the relevant drive is required. This ensures that ample space is available for retaining backup copies without impinging on system performance or operation.
The backups will not be created if the available space in the disk is less than the minimum required, no matter what disk allocation you have set.

Supported Drive Format and external Drives

The Rollback functionality is streamlined to the internal structure of your system, ensuring optimal reliability and performance. It is designed to operate within the confines of your system’s internal NFTS drives and is not supported on external drives. This includes external storage devices such as flash drives.

Frequently Asked Questions (FAQs)

1. How should I balance the parameters available regarding disk allocation? By default, the Rollback feature is set to 30% of the disk space and a time retention of 48 hours, which is ideal for the majority of users. We recommend adjusting these parameters only if you’re an advanced user with specific scenarios requiring extended retention time or larger disk quotas for storing backups.
2. Is there specific malware for which rollback would kick in? Rollback is designed to address a broad spectrum of malware attacks causing system changes. It activates based on threat behaviors, not specific malware types.
3. Is there a limit to the number of rollback backups that can be stored on a drive? There’s no fixed limit. The number of stored backups is determined by disk quota settings and available space.
4. Can the Rollback feature revert changes made to system settings and configurations? Yes, Rollback can revert various changes in system settings and configurations caused by malware attacks.
5. Is it possible to manually trigger a rollback for a specific incident? Yes, incident-specific rollback can be initiated via the “Remediate Threat” process for each mapped incident. The creation of backups instead is automatic and cannot be manually executed for specific files, folders, or processes.
6. Can rollback backups be accessed or restored individually? Rollback restores all changes associated with a specific incident, rather than offering individual file restoration.
7. Does the Rollback feature affects the system’s boot-up time or the computer’s overall performance? The Rollback feature doesn’t significantly impact the system’s boot-up time or overall performance.
8. What happens if the disk quota is filled up due to excessive backup files? When the disk quota is exceeded, older backups are automatically deleted to create space for new ones.
9. Can I exclude specific files or folders from being backed up by the Rollback feature The Rollback feature is designed to capture system-wide changes. For this reason there are no file or folder exclusions.
10. How does the Rollback feature interact with different types of file encryption and compression methods? Rollback focuses on reversing changes, regardless of the encryption or compression methods employed.

The post Emsisoft Rollback Feature appeared first on Emsisoft Help.

Installing a PWA on Android.
You can install the Emsisoft Management Console as a PWA on Android devices using the default Chrome browser. First, navigate to my.emsisoft.com in Chrome. Press the “three dot” icon in the upper right to open the menu. Select “Add to Home screen.” Press “Install app” (or “Add to Home screen”) in the drop down menu. The Management Console is now installed as a PWA and available on your home screen.

Installing a PWA on iOS.
The Emsisoft Management Console can only be installed on iOS using Apple’s Safari web browser. First, navigate to my.emsisoft.com in Safari. Then press the “Share” icon at the bottom of the screen:

Next, select “Add to Home Screen” from the popup. Lastly, tap “Add” in the top right corner to finish installing the PWA. It will now be on your home screen.

Installing a PWA on a Windows PC or Mac.
Google Chrome and Microsoft Edge currently have the best support for PWAs on Windows and Mac OS. The installation process is very similar for both browsers. First, navigate to my.emsisoft.com. There will be a PWA icon on the right side of the URL bar. Click the icon then click the “Install” button:

A second installation method is available from the menu of the browser:

On a Windows PC, the PWA will be available in the start menu. On a Mac, the PWA will be in the launcher and in the spotlight search.

The post How to install Emsisoft Management Console on your mobile device appeared first on Emsisoft Help.

This means that each time you attempt to access to your account on my.emsisoft.com with your password, you will also receive a security code in your email address, or Authentication App on your phone.

The security code is sent automatically by our servers and it only takes a few seconds until you can see the security code in your inbox. If you didn’t receive the security code, the most likely reasons are:

Email Routing Problems.

Sometimes, mailservers have technical problems which may result in a long delay or missed delivery of the emails. Try to send a test email to yourself to ensure the email address is working correctly or you can also click on “I haven’t received that email within 2 minutes” button for a second send attempt.
Please make sure to use only the last code you received, in case of double delivery.

Spam/Junk Mail Filter Settings

Check your spam (junk mail) filter for donotreply@emsisoft.com or contact your internet service provider if the email was wrongly filtered. The more popular free email providers such as Hotmail, Yahoo, Verizon or GMX use very restrictive spam filters which mark most automatically sent emails as spam. Also, please note that if you use a spam filter that requires a manual confirmation by the sender (sometimes called a challenge/response system), it will not work with our helpdesk system.

Wrong Email Address

Please make sure that you carefully type your email address, and review it for typos before submitting. In our experience, after spam filters, simple typos are the most common reason for a missing password or registration mail.

Best practices

We recommend to add also the Authentication App as an option for your Two Factor Authentication.
Log into my.emsisoft.com and click on “MyAccount” in the top-right corner

From there, scroll down and find the option Multi-Factor Authentication.
You can choose the option Email & Authenticator, which will prompt the instructions to enable the Authenticator App.

This will allow you to use either the security code delivered via email or the one that appears in your Authenticator app.

I typed the code, although it says that the code is invalid. What should I do?

It may happen that even with a security code you may not be able to access. This rare occurrence is due to the use of the incorrect (old) code or because you closed the login window/tab in your browser. Here’s what to do:

1. First, delete all existing security code emails to avoid confusion. They are single-use only for the most recent login attempt and chances are that you are not using the last one generated by our system.
2. When you log into my.emsisoft.com , after supplying the email address and password and being presented with a request for the security code we email to you, it is important to NOT navigate away from the web page that is requesting the security code.
3. If you do navigate away from or close the page, the security code that was sent will not work. A new one is generated with every login attempt, and only that one will work for that login attempt.

If you’re not sure how to use web browser tabs to switch between email and the security code request page, here’s how to use tabbed browsing.

The post Why did I not receive the security code? Why is the code invalid? appeared first on Emsisoft Help.

Click your user name at the top right of the page to view and edit your user account settings. Here, you can not only select which newsletter channels you want to subscribe to, but also change your preferred language and password.

The post My Account Panel appeared first on Emsisoft Help.

The menu on the right provides shortcuts to renewal purchase and clicking on the arrow at the left end of each row opens a list with all devices that are using the license key.

You can also clear an assigned seat of your license key, which is handy if you want to move your license to new hardware. In the same place, you can download an installer for that specific license, rather than using the ‘Install protection’ button in the upper right, which tries to logically select the correct license.

The post Personal Licenses Panel appeared first on Emsisoft Help.

You can use it to check, at a glance, the protection status of each computer. You’ll see a red warning if a device hasn’t updated in a while or when its license expired. 

You can also use the Devices panel to add another device.

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