Emsisoft Mobile Security User Guide

What is Emsisoft Mobile Security

Online activities such as paying bills, making holiday reservations or buying goods and services are convenient and hassle-free.
But as many activities evolved on the internet, these come with high risks and if security details are ignored, personal data may be hacked.

Emsisoft Mobile Security allows you to:

• Gain the best protection for your Android smartphone and tablet with minimal impact on battery life
• Protect yourself from falling victim to link-based mobile scams
• Remotely locate, lock and wipe your Android device in case of loss or theft
• Verify whether your email account has been involved in data breakages or data leaks

Page index:
1. Getting started
1.1. Device Requirements
1.2. Installing Emsisoft Mobile Security
1.2.1. Trial version
1.2.2. Full version
1.3. Configure Protection
1.4. Dashboard
2. Features and functionalities
2.1. Malware Scanner
2.2. Web Protection
2.3. Anti-Theft Features
2.3.1. Activating Anti-Theft 
2.3.2. Using Anti-Theft features from Emsisoft Central 
2.3.3. Anti-Theft Settings 
2.4. Account Privacy 
2.5. App Lock
2.5.1. Activating App Lock
2.5.2. Lock mode 
2.5.3. Snap Photo photos 
2.5.4. Smart Unlock 
2.6. Reports 
2.7. About 
3. Emsisoft Central
3.1. Accessing Emsisoft Central
3.2. My Devices 
3.2.1. Adding a new device 
3.2.2. Customize your device 
3.2.3. Remote actions 
3.3. Activity 
3.4. My Subscriptions 
3.4.1. Activate a new subscription 
3.4.2. Renew Subscription 
3.5. Notifications 
4. FAQ
5. Getting Help

1. Getting started

1.1. Device Requirements

Emsisoft Mobile Security works on any device running Android 5.0 or higher. An active internet connection is required for in-the-cloud threat scanning.

1.2. Installing Emsisoft Mobile Security

1.2.1. Trial version

You can use Emsisoft Mobile Security for 30 days, free of charge:
Either open the PlayStore app on your phone and search for Emsisoft Mobile Security or visit the following direct link from the device you want to install our security app to:
https://play.google.com/store/apps/details?id=com.emsisoft.security

From there, click Install to download and install the app on the mobile device.

1.2.2. Full version

Upgrade to the full version:
Once the free 30 day trial is about to expire, you can purchase and use your activation code to activate the full version of Emsisoft Mobile Security.
You can buy a license key here: https://www.emsisoft.com/en/mobile-security/

How to insert a purchased key into a trial version:
You can enter or re-enter an Emsisoft Mobile Security activation code (license key) with just a few steps.

1. Open Emsisoft Mobile Security on your mobile device, then click 3 dots in the lower right corner.
2. Tap your Google account address at the top of the menu that appears.
3. Tap Add an activation code.
4. Enter your activation code and tap Activate.

You can also purchase the full version directly: https://www.emsisoft.com/en/mobile-security/

Then you can download Emsisoft Mobile Security from the Google PlayStore and install it and use the license code from the purchase.

Before going through the validation steps, you have to agree with the Subscription Agreement. Please take some time to read the Subscription Agreement as it contains the terms and conditions under which you may use Emsisoft Mobile Security.

You can also visit the website mentioned above from your desktop computer or laptop and click on Install. You will have the opportunity to choose your device from a list and Emsisoft Mobile Security will be automatically installed to your device.

1.3. Configure Protection

Once you successfully sign into the app, the Configure protection window appears. To secure your device, we recommend you to go through these steps:

Web Protection:
Activate Web Protection for safe browsing and scroll down to: Emsisoft Mobile Security, tap on it and activate the service. Allow full control.

Malware Scanner:
Run a one-time scan to make sure that your device is free from threats. To initiate the scan process, tap Scan now. As soon as the scanning process begins, the dashboard appears. Here you can see the security status of your device.

1.4. Dashboard

Tap the Emsisoft Mobile Security icon in your device’s app drawer to open the app interface. The Dashboard offers information about the security status of your device and through Autopilot helps you to improve your device security by giving you features recommendations.

The status card at the top of the window informs you about the device’s security status using explicit messages and suggestive colors.

If Emsisoft Mobile Security has no warnings, the status card is green. When a security issue has been detected, the status card changes its color into red.

Whenever there is a process in progress or a feature requires your input, a card with more information and possible actions is displayed in the Dashboard.

You can access the Emsisoft Mobile Security features and easily navigate from the bottom navigation bar.

Malware Scanner:
Allows you to initiate an on-demand scan and enable Scan Storage. For more information, refer to Malware Scanner.

Web Protection:
Ensures a safe browsing experience by alerting you about potential malicious webpages. For more information, refer to Web Protection.

Anti-Theft:
Allows you to turn the Anti-Theft features on or off and to configure Anti-Theft settings. For more information, refer to Anti-Theft Features. 

Account Privacy:
Checks if any data breach has occurred in your online accounts. For more information, refer to Account Privacy.

App Lock:
Allows you to protect your installed apps by setting a PIN access code. For more information, refer to App Lock.

Reports:
Keeps a log of all important actions, status changes and other critical messages related to your device ’s activity. For more information, refer to Reports.

2. Features and functionalities

2.1. Malware Scanner

Emsisoft protects your device and data against malicious apps using on-install scanning and on-demand scanning.

The Malware Scanner interface provides a list of all the types of threats Emsisoft looks for, along with their definitions. Simply tap on any threat to view its definition.

Make sure your mobile device is connected to the internet. If your device is not connected to the internet, the scan process will not start.

On-install scanning:
Whenever you install an app, Emsisoft Mobile Security automatically scans it using in-the-cloud technology.
The same scanning process starts each time the installed apps are updated. If the app is found to be malicious, an alert will appear prompting you to uninstall it.
Tap Uninstall to go to that app’s uninstall screen.

On-demand scanning:
Whenever you want to make sure that the apps installed on your device are safe to use, you can initiate an on-demand scan. To start an On-demand scan:

1. Tap Malware Scanner on the bottom navigation bar.
2. Tap Start scan.

Additional permissions are required on Android 6 for the Malware Scanner feature.

After tapping Start scan, select Allow for the following:

• Allow Antivirus to make and manage phone calls?
• Allow Antivirus to access photos, media and files on your device?

The scan progress is displayed and you can stop the process at any time.
By default, Emsisoft Mobile Security will scan your device’s internal storage, including any mounted SD card. This way, any dangerous apps that might be on the card can be detected before they can cause harm.

To disable the Scan Storage setting:

1. Tap the 3 dots: More on the bottom navigation bar.
2. Tap Settings.
3. Disable the Scan Storage switch in the Malware Scanner area.

If any malicious apps are detected, information about them will be displayed and you can remove them by tapping Uninstall.

The Malware Scanner card displays the state of your device. When your device is safe, the card is green. When the device requires a scan, or there is any action that requires your input, the card will turn red.

If your Android’s version is 7.1 or newer, you can access a shortcut to Malware Scanner so that you can run scans faster, without opening the Emsisoft Mobile Security interface. To do this, press and hold the Emsisoft icon on your Home screen or Apps drawer and then select the Malware Scanner icon.

2.2. Web Protection

Web Protection checks using Emsisoft cloud services webpages you access with Google Chrome, Firefox, Firefox, Opera, Opera Mini, Edge, Brave, Samsung Internet, Huawei Browser and Dolphin.

Additional permissions are required on Android 6 for the Web Protection feature. Allow permission to register as Accessibility service and tap Turn on when requested.
Tap Antivirus and enable the switch, then confirm that you agree with the access to your device’s permission.

2.3. Anti-Theft Features

Emsisoft can help you locate your device and prevent your personal data from getting into the wrong hands.
All you need to do is activate Anti-Theft from the device and when needed, access Emsisoft Central from any web browser, anywhere.

Emsisoft Mobile Security offers the following Anti-Theft features:

Remote Locate:
View your device’s current location on Google Maps. The location is refreshed every 5 seconds, so you can track it if it is on the move. The accuracy of the location depends on how Emsisoft is able to determine it:

If the GPS is enabled on the device, its location can be pinpointed to within a couple of meters as long it is in the range of GPS satellites (i.e. not inside a building).
If the device is indoors, its location can be determined to within tens of meters if Wi-Fi is enabled and there are wireless networks available in its range.
Otherwise, the location will be determined using only information from the mobile network, which can offer an accuracy no better than several hundred meters.

Remote Lock:
Lock your device’s screen and set a numeric PIN for unlocking it.

Remote Wipe:
Remove all personal data from your estranged device.

Send alert to device (Scream):
Remotely send a message to be displayed on the device’s screen or trigger a loud sound to be played on the device speaker.
If you lose your device, you can let whoever finds it know how they can return it to you by displaying a message on the screen of the device.
If you misplaced your device and there is a chance it is not far from you (for example, somewhere around the house or the office), you can make it sound in order to trace it back.

2.3.1. Activating Anti-Theft

To enable Anti-Theft features, simply complete the configuration process from the Anti-Theft card available in the Dashboard.

Alternatively, you can activate Anti-Theft by following these steps:

1. Tap on the 3 dots in the lower right corner on the bottom navigation bar.
2. Tap Anti-Theft.
3. Tap Turn on.
4. The following procedure will begin to help you activate this feature:

• Tap Activate Anti-Theft, then tap Turn on.
• Allow permissions for Antivirus to access your device’s location.

1. Grant Admin Privileges These privileges are essential to the operation of Anti-Theft and therefore must be granted to continue.
   Note: Additional permissions are required on Android 6 for the Anti-Theft feature.

Set Application PIN:
To prevent unauthorized access to your device, a PIN code must be set. Every time an attempt will be made to access your device, the PIN will have to be entered first.
Alternatively, on devices that support fingerprint authentication, a fingerprint confirmation can be used instead of the configured PIN code.
The same PIN code is used by App Lock to protect your installed apps. 

Activate Snap Photo:
Each time someone will try to unlock your device without success while Snap Photo is turned on, Emsisoft will take a photo of of that person. 

More exactly, every time the PIN code, password or fingerprint confirmation you set to protect your device is entered wrong three times in a row, a photo is taken using the front camera.
The photo is saved together with the time-stamp and reason and can be seen when you open Emsisoft Mobile Security and access the Anti-Theft window. 

Alternatively, you can view the taken photo in your Emsisoft account: 

1. Go to: https://central.emsisoft.com. 
2. Sign in to your account. 
3. Select the My Devices panel. 
4. Select your Android device and then the Anti-Theft tab. 
5. Tap next to Check your snapshots to view the latest photos that were taken. 

Only the two most recent photos are saved. 

Once the Anti-Theft feature is activated, you can enable or disable Web Control commands individually from the Anti-Theft window by tapping the corresponding options. 

2.3.2. Using Anti-Theft features from Emsisoft Central 

Note: All Anti-Theft features require the Background data option to be enabled in your device’s Data usage settings. 

To access the Anti-Theft features from your Emsisoft account:

1. Access Emsisoft Central.
2. Select the My Devices panel.
3. In the My devices window, select the desired device card by tapping on its corresponding View details button.
4. Select the Anti-Theft tab.
5. Tap the button corresponding to the feature you want to use:

• Locate – display your device’s location on Google Maps.
• Show IP – displays the last IP address for the selected device.
• Alert – type a message to display on your device’s screen and/or make your device play a sound alarm.
• Lock – lock your device and set a PIN code for unlocking it.
• Wipe – delete all data from your device.

Important: After you wipe a device, all Anti-Theft features cease to function. 

2.3.3. Anti-Theft Settings 

If you wish to enable or disable the remote commands: 

1. Tap More on the bottom navigation bar. 
2. Tap Anti-Theft. 
3. Enable or disable the desired options. 

2.4. Account Privacy 

Emsisoft Account Privacy detects if any data breach has occurred in the accounts you use for making online payments, shopping or signing in different apps or websites. The data that may be stored into an account can be passwords, credit card information or bank account information and if not properly secured, identity theft or invasion to privacy may occur.
The privacy status of an account is displayed right after validation. 

Automatic rechecks are set to run in the background, but manual scans can be run as well on a daily basis.  

Notifications will be displayed each time new breaches that include any of the validated email accounts are discovered. 

To start keeping personal information safe: 

1. Tap More on the bottom navigation bar. 
2. Tap Account Privacy. 
3. Tap Get started. 
4. The email address used to create your Emsisoft account appears and is automatically added to the list of monitored accounts. 
5. To add another account, tap Add account in the Account Privacy window and then type the email address. 
6. Tap Add to continue. 

Emsisoft needs to validate this account before displaying private information. Therefore, an email with a validation code is sent to the provided email address.
Check your inbox and then type the received code in the Account Privacy area of your app. If you cannot find the validation email in the Inbox folder, check the Spam folder.
The privacy status of the validated account is displayed. 

If breaches are found in any of your accounts, we recommend you to change their passwords as soon as possible. To create a strong and secure password, take into consideration these tips: 

• Make it at least eight characters long. 
• Include lower and upper case characters. 
• Add at least one number or symbol, such as #, @, % or !. 

Once you secured an account that was part of a privacy breach, you can confirm the changes by marking the identified breach(es) as Solved.  

Please do this: 

1. Tap More on the bottom navigation bar. 
2. Tap Account Privacy. 
3. Tap the account you just secured. 
4. Tap the breach you secured the account for. 
5. Tap Solved to acknowledge that the account is secured. 

When all the detected breaches are marked as Solved, the account will no longer appear as breached, at least until a new breach is detected. 

To stop being notified each time automatic scans are done: 

1. Tap More on the bottom navigation bar. 
2. Tap Settings. 
3. Turn off the corresponding switch in the Account Privacy area. 

2.5. App Lock 

Installed apps such as emails, photos or messages can contain personal data that you would like to remain private by selectively restricting access to them.
App Lock helps you block unwanted access to apps by setting a security PIN access code. The PIN code you set must be at least 4 digits long, but not more than 8, and is required every time you want to access the selected restricted apps. 

Biometric authentication (such as fingerprint confirmation or face recognition if supported by device) can be used instead of the configured PIN code. 

2.5.1. Activating App Lock 

To restrict access to selected apps, configure App Lock from the card displayed in the Dashboard after activating Anti-Theft. 

Alternatively, you can activate App Lock by following these steps:

1. Tap More on the bottom navigation bar.
2. Tap App Lock.
3. Tap Turn on.
4. Allow access to usage data for Emsisoft Security.
5. Allow draw over other apps.
6. Go back to the app, configure the access code and then tap Set PIN.

Note: This step is available only if you didn’t previously configure the PIN in Anti-Theft.

1. Enable the Snap Photo option to catch any intruder that will try to access your private data.
   Note :Additional permissions are required on Android 6 for the Snap Photo feature.

To enable it, allow Antivirus to take pictures and record video.

1. Select the apps you want to protect.

Using the wrong PIN or fingerprint five times in a row, will activate a 30 seconds time-out session. This way, any attempt to break in the protected apps will be blocked.
Note: The same PIN code is used by Anti-Theft to help you locate your device.

2.5.2. Lock mode 

The first time you add an app to App Lock, the App Lock Mode screen appears. From here you can choose when the App Lock feature should protect the apps installed on your device. 

You can choose from one of the following options: 

• Require unlock every time – each time the locked apps are accessed, the PIN code or fingerprint you have set up will have to be used. 
• Keep unlocked until screen off – the access to your apps will be valid until the screen turns off. 
• Lock after 30 seconds – you can exit and access again your unlocked apps within 30 seconds. 

If you would like to change the selected setting: 

1. Tap More on the bottom navigation bar. 
2. Tap Settings. 
3. Tap Require unlock every time in the App Lock area. 
4. Choose the desired option. 

2.5.3. App Lock Settings 

For an advanced configuration of App Lock: 

1. Tap More on the bottom navigation bar. 
2. Tap Settings. 

In the App Lock area, you can configure the following options: 

• Sensitive app suggestion – receive a lock notification each time you are installing a sensitive app. 
• Require unlock every time – choose one of the available lock and unlock options. 
• Smart Unlock – keep apps unlocked while you are connected to trusted Wi-Fi networks. 
• Random keyboard – prevent PIN reading by randomizing number positions. 

2.5.4. Snap Photo 

With Emsisoft Snap Photo you can catch your friends or relatives on the hop. This way you can educate their curious eyes to not look through your personal files or the apps you use. 

The feature works easy: Each time the PIN code or fingerprint confirmation you set to protect your apps is entered wrong three times in a row, a photo is taken using the front camera.
The photo is saved together with the time-stamp and reason and can be seen when you open Emsisoft Mobile Security and access the App Lock feature. 

Note: This feature is available only for phones that have a front camera. 

To configure the Snap Photo feature for App Lock: 

1. Tap More on the bottom navigation bar. 
2. Tap Settings. 
3. Enable the corresponding switch in the Snap Photo area. 

The photos snapped when the incorrect PIN is entered are displayed in the App Lock window and can be viewed full-screen. 

Alternatively, they can be viewed in your Emsisoft account: 

1. Go to: https://central.emsisoft.com. 
2. Sign in to your account. 
3. Select the My Device panel. 
4. Select your Android device and then the Anti-Theft tab. 
5. Tap next to Check your snapshots to view the latest photos that were taken. 

Only the two most recent photos are saved. 

To stop uploading snapped photos on your Emsisoft account: 

1. Tap More on the bottom navigation bar. 
2. Tap Settings. 
3. Disable Upload photos in the Snap Photo area. 

2.5.5. Smart Unlock 

An easy method to stop being asked by the App Lock feature to enter the PIN code or fingerprint
confirmation for the protected apps each time you access them is to activate Smart Unlock. 

With Smart Unlock you can set as trusted the Wi-Fi networks you usually connect to and when connected to them, the App Lock blocking settings will be disabled for the protected apps. 

To configure the Smart Unlock feature: 

1. Tap More on the bottom navigation bar. 
2. Tap App Lock. 
3. Tap the button. 
4. Tap the switch next to Smart Unlock, if the feature is not yet enabled. Validate using your fingerprint or your PIN.
   Note: The first time you’ll activate the feature, you will need to enable the location permission. Tap the Allow button, then tap Allow again. 
5. Tap Add to set the Wi-Fi connection you’re currently using as trusted.
   Note: Whenever you change your mind, disable the feature and the Wi-Fi networks you have set as trusted will be treated as untrusted. 

2.6. Reports 

The Reports feature keeps a detailed log of events concerning the scanning activity on your device.
Whenever something relevant to the security of your device happens, a new message is added to the Reports. 

To access the Reports section: 

1. Tap More on the bottom navigation bar. 
2. Tap Reports.  

The following tabs are available in the Reports window:
Weekly Reports– here you have access to the security status and the performed tasks from the current and previous week. The current week’s report is generated each Sunday and you will receive a notification informing you about it becoming available. 

Each week a new tip will be displayed in this section, so make sure you check back regularly to get the best out of the app. 

To stop receiving notifications each time a report is generated: 

1. Tap More on the bottom navigation bar.
2. Tap Settings.
3. Disable the New report notification switch in the Reports area.

Activity log – here you can check detailed information about the activity of your Emsisoft Mobile Security app since it was installed on your Android device. 

To delete the available activity log: 

1. Tap More on the bottom navigation bar. 
2. Tap Settings. 
3. Tap Clear Activity Log and then tap Clear. 

2.7. About 

To find information about the Emsisoft Mobile Security version you have installed, to access and read the Subscription Agreement and Privacy Policy and view the Open-source licenses: 

4. Tap More on the bottom navigation bar. 
5. Tap Settings. 
6. Tap the desired option in the About area. 

3. About Emsisoft Central

Emsisoft Central is the platform where you have access to the product’s online features and services and can remotely perform important tasks on devices Emsisoft Mobile Security is installed on.
You can sign in to your Emsisoft account from any computer or mobile device connected to the internet by going to https://central.emsisoft.com. 

3.1. Accessing Emsisoft Central 

This is the way to access Emsisoft Central
From your web browser: 

1. Open a web browser on any device with internet access. 
2. Go to: https://central.emsisoft.com. 
3. Sign in to your account using your email address and password. 

Note: In this material we have included the options that you can find on the web interface. 

3.2. My Devices 

The My Devices area in your Emsisoft account gives you the possibility to install, manage and take remote actions on your Emsisoft product on any device, provided that it is turned on and connected to the internet.
The device cards display the device name, protection status and if there are security risks affecting the protection of your devices. 

3.2.1. Adding a new device 

If your subscription covers more than one device, you can add a new device and install your Emsisoft Mobile Security on it, as follows: 

1. Access Emsisoft Central. 
2. Select the My Devices panel and then tap Install protection. 
3. Choose one of the two available options: 

• Protect this device
  Select this option and then select the owner of the device. If the device belongs to someone else, tap the corresponding button. 
• Protect other devices
  Select this option and then select the owner of the device. If the device belongs to someone else, tap the corresponding button.
  Tap Send Download link. Type an email address in the corresponding field and tap Send email. 
  Note that the generated download link is valid for the next 24 hours only. If the link expires, you will have to generate a new one by following the same steps. 

On the device you want to install your Emsisoft product, check the email account that you typed in and then tap the corresponding download button. 

1. Wait for the download to complete and then run the installer. 

3.2.2. Customize your device 

To easily identify your devices, you can customize the device name: 

1. Access Emsisoft Central. 
2. Select the My Devices panel. 
3. Tap the desired device card and then the icon in the upper-right corner of the screen. 
4. Select Settings. 
5. Type in a new name in the Device name field, then tap Save. 

You can create and assign an owner to each of your devices for better management: 

1. Access Emsisoft Central. 
2. Select the My Devices panel. 
3. Tap the desired device card and then the icon in the upper-right corner of the screen. 
4. Select Profile. 
5. Tap Add owner, then fill in the corresponding fields. Customize the profile by adding a photo, selecting a date of birth and adding an email address and a phone number. 
6. Tap Add to save the profile. 
7. Select the desired owner from the Device owner list, then tap Assign. 

3.2.3. Remote actions 

Once you tap on a device card, the following tabs are available: 

• Dashboard  

In this window you can view details about the selected device, check its protection status and how many threats have been blocked in the last seven days.

The protection status can be green, when there is no issue affecting your device, yellow when the device needs your attention or red when the device is at risk.
When there are issues affecting your device, tap the drop-down arrow in the upper status area to find out more details. 

• Protection
  From this window you can remotely run a Scan on your devices. Tap the Scan button to start the process. You can also check when the last scan was performed on the device and a report of the latest scan with the most important information is available. 
• Anti-Theft
  In case of misplacement, theft or loss, with the Anti-Theft feature you can locate your device and take remote actions. Tap Locate to find out the position of the device. The last known position will be displayed, along with the time and date. 

3.3. Activity 

In the Activity area you have access to information on the devices that have Emsisoft installed. 

Once you access the Activity window, the following cards are available: 

• My Devices. Here you can view the number of the connected devices along with their protection status. To fix issues remotely on the detected devices, tap Fix issues and then tap Scan and fix issues. 

To view details about the detected issues, tap View issues. 

• Threats blocked. Here you can view a graph showing an overall statistic including information about the threats blocked in the last 24 hours and seven days. The displayed information is retrieved depending on the malicious behavior detected on accessed files, apps and URLs. 
• Top users with threats blocked. Here you can view a top with the users were the most threats have been found. 
• Top devices with threats blocked. Here you can view a top with the devices were the most threats have been found. 

3.4. My Subscriptions 

The subscription itself can be seen in my.emsisoft.com.
Click on your name in the top right corner, then click on account and scroll down to: Licences 

3.4.1. Activate a new subscription 

A subscription can be activated during the installation process by using your Emsisoft account.
Together with the activation process, the subscription’s validity starts to count down. 

To activate a new subscription using an activation code, follow these steps: 

1. Access Emsisoft Central. 
2. Select the My Subscriptions panel. 
3. Tap the Activation code button, then type the code in the corresponding field. 
4. Tap Activate to continue. 

The new subscription is now activated. 

3.4.2. Renew Subscription 

Subscriptions are renewed automatically. 

If you disabled the automatic renewal of your Emsisoft subscription, you can manually reactivate it only if you paid the license with Credit Card before it’s expiration by following these steps: 

• Go to: my.emsisoft.com.  
• Click on your name in the top right corner, then click on account and scroll down to: Licences  
• Click on the 3 dots to the right of the license and re-enable the auto renew. Note: If it expired already, a new license can be purchased here: https://www.emsisoft.com/en/mobile-security/ 

If you paid differently than with Credit Card, please wait for the last day of the license and purchase a new license here:
https://www.emsisoft.com/en/mobile-security/ 

In both cases you can enter the new code like describe in 4.4.1. 

3.5. Notifications 

To help you stay informed about what is happening on the devices associated to your account, the bell icon in the top right corner of central.Emsisoft.com is at hand.
Once you tap it you have an overall image consisting of information about the activity of the Emsisoft Mobile Security. 

4. FAQ

Why does Emsisoft Mobile Security require an internet connection?
The app needs to communicate with Emsisoft servers to determine the security status of the apps it scans and of the webpages you are visiting and also to receive commands from your Emsisoft account, when using the Anti-Theft features. 

What does Emsisoft Mobile Security need each permission for?

• Internet access -> used for cloud communication. 
• Read phone state and identity -> used to detect if the device is connected to the internet and to extract certain device info needed to create a unique ID when communicating to Emsisoft cloud. 
• Read and write browser bookmarks -> Web Protection module deletes malicious sites from your browsing history.
• Read log data -> Emsisoft Mobile Security detects traces of threat activities from the Android logs. 
• Location -> required for remote location. 
• Camera -> required for Snap photo. 
• Storage -> used to allow the Malware Scanner to check the SD card. 

How can I stop submitting to Emsisoft information about suspect apps?
By default, Emsisoft Mobile Security sends reports to Emsisoft servers about the suspect apps you are installing. This information is essential for improving the threat detection and can help us to offer you a better experience in the future.  

In case you want to stop sending us information about suspect apps: 

1. Tap More on the bottom navigation bar. 
2. Tap Settings. 
3. Turn off In-the-cloud detection in the Malware Scanner area. 

Where can I see details about the app’s activity?
Emsisoft Mobile Security keeps a log of all important actions, status changes and other critical messages related to its activity.  

To access, see about the app’s activity: 

1. Tap More on the bottom navigation bar. 
2. Tap Reports. 

In the Weekly reports window you can access the reports that are generated every week and in the Activity log window you can view information about the activity of your Emsisoft app. 

I forgot the PIN code that I set to protect my app. What do I do? 

1. Access Emsisoft Central. 
2. Select the My Devices panel. 
3. Tap the desired device card and then tap in the upper-right corner of the screen. 
4. Select Settings. 
5. Retrieve the PIN code from the Application PIN field. 

How can I change the PIN code I set for App Lock and Anti-Theft? 

1. Tap More on the bottom navigation bar. 
2. Tap Settings. 
3. Tap Security PIN code in the Anti-Theft area. 
4. Type in the current PIN code. 
5. Type in the new PIN code you want to set. 

How can I switch off the App Lock feature? 

There is no turn off option for the App Lock feature, but you can easily disable it by clearing the check boxes next to the selected apps after validating the PIN or fingerprint you have set. 

How can I stop seeing snapped photos taken on my devices? 

1. Access Emsisoft Central. 
2. Tap in the upper right side of the screen. 
3. Tap Settings in the slide menu. 
4. Disable the Show/don’t show snap photos taken on your devices option. 

How can I keep my online shopping secure? 

Online shopping comes with high risks when some details are ignored.  

To not become a victim of fraud, we recommend you the following: 

• Keep your security app updated. 
• Submit online payments only with buyer protection. 
• Pay attention to the passwords you have assigned to your online accounts. They have to be strong including capital and lowercase letters, numbers and symbols (@, !, %, #, etc.). 
• Make sure that the information you send is over secure connections. 
• The online website extension has to be HTTPS:// and not HTTP://. 

How will Emsisoft Mobile Security impact my device’s performance and battery autonomy? 

We keep the impact very low. The app only runs when it is essential, after you install an app, when you browse the app interface or when you want a security check.
Emsisoft Mobile Security does not run in the background when you call your buddies, type a message or play a game. 

What is Device Administrator? 

Device Administrator is an Android feature that gives Emsisoft Mobile Security the permissions needed to perform certain tasks remotely. 

Without these privileges, remote lock would not work and device wipe would not be able to completely remove your data.  

If you want to remove the app, make sure to revoke these privileges before trying to uninstall from Settings > Security > Select device administrators. 

5. Getting Help

Emsisoft provides its customers with an unparalleled level of fast and accurate support.
If you experience any issue or if you have any question about your Emsisoft product, you can use our online resources to find a solution or an answer, here on https://www.emsisoft.com/en/help/ where you can also find ways to get in touch with us.