22/11/2015 How do I take a screenshot? There are some specialized tools for screenshot creation but we will focus on the method that works with standard Windows applications: Press the Print Screen (Prt Sc) key on your […]
22/11/2015 How do I configure Emsisoft Anti-Malware debug logs? Debug logs contain information about Emsisoft internal program behavior, which can be used to help us find the source of software issues. They do not contain personal data. 1. Enable […]
14/09/2014 Why can I not update? Problems with the online update in our products are usually due to one of the following reasons: Do you use a software firewall or internet security suite? If this is […]
08/03/2012 My e-mail address has changed. What should I do now? If you changed your e-mail address to a new one, please do the following: Please log into MyEmsisoft using your user account details. Then, click your name in the top […]
08/03/2012 Why did I not receive a password or confirmation email after creating a new user account? The registration email is sent automatically by our servers immediately after you create a forum, License Center or helpdesk account. Usually it only takes a few minutes until you can […]
08/03/2012 I have lost my password for an Emsisoft online service. What should I do? You can always request our servers to resend the password or confirmation mail: MyEmsisoft account password recovery If you can’t remember the email address you used or no longer have […]
08/03/2012 My system is infected. Can you help me? Malware removal help is available in the Emsisoft Support Forums or by emailing [email protected]. Specially trained malware removal experts will help you clean your system. The service is free of […]
