Malware Infection Handling
Need help with removing a specific malware?
False Alerts
How to deal with wrongly detected files.
Settings & Diagnostics
Learn how to configure the software for your personal needs.
- False positives: Why did Emsisoft quarantine a safe program?
- What are delayed updates?
- How do I reduce download traffic for online updates?
- How do I exclude a program from an Emsisoft product?
- How do I allow a website that has been blocked by an Emsisoft product?
- How can I determine if the Emsisoft realtime protection is running and working correctly?
- What are beta updates?
- How can I block a website or exclude it from being blocked?
- High CPU usage
- How To Change Language
- Threat Hunting guide
- How can I track changes that were made to Protection Policies?
Compatibility
How to avoid troubles and make sure the software is running smoothly.
Licensing & Billing
Common questions regarding payments and license activation.
- How do I insert my license in an Emsisoft product?
- How do I migrate an Emsisoft Anti-Malware product license seat to a different computer?
- My Emsisoft license has expired. How can I extend my license?
- Why is my license not accepted by an Emsisoft product?
- I am a first time user. Why does the software say the trial has already been used?
- How do I renew my subscription through the management console?
- Introducing Enhanced License Management
- How do I migrate my personal license to a Management Console workspace?
- How to check when my license expires?
- How to upgrade a license or add seats
- How do I update my payment details?
- How do I cancel the auto-renewal?
- I want to delete my account
Troubleshooting
Best advise on resolving software troubles.
- False positives: Why did Emsisoft quarantine a safe program?
- Why am I receiving an error message about a Computer Resource Problem?
- How do I configure Emsisoft Anti-Malware debug logs?
- Why can I not update?
- How do I run a scan with FRST?
- Remote Support: How do I use TeamViewer?
- How do I create Fiddler logs?
- How do I create a manual full application crash dump?
- My e-mail address has changed. What should I do now?
- How do I configure automatic memory dumps in case of blue screens?
- Why did I not receive a password or confirmation email after creating a new user account?
- How do I configure automatic crash dumps in case of application failures?
- I have lost my password for an Emsisoft online service. What should I do?
- How do I cause a controlled blue screen?
- My system is infected. Can you help me?
- How do I take a screenshot?
- How to resolve your technical issues quickly
Compliance
How does Emsisoft comply with rules regarding the processing and storage of your personal data?
Installing & Uninstalling
Best practice advise for installing and removing Emsisoft products properly.
- Why can’t I install an Emsisoft product on Windows XP & Vista?
- How do I migrate an Emsisoft Anti-Malware product license seat to a different computer?
- How do I completely uninstall an Emsisoft Product?
- Why does my workspace need to use a system-wide unique name?
- How can I remove a device from the Workspace?
Contacting Emsisoft
Different methods for contacting Emsisoft for help, information, or just about any other reason.