Preface
We’ve moved away from using license keys directly except in a few specific situations, such as purchasing a license directly from one of our resellers. Instead, use you license’s tagged installer, downloadable by logging into MyEmsisoft and clicking either ‘add device’ or ‘install protection’, whichever button presents itself in the top right portion of the page. For most customers including most everyone who purchased directly from our website, the following information will not be of use.
For those few situations that do still use a license key directly, please continue:
If any of these processes do not work as expected, contact us at support@emsisoft.com. Please provide details on which step you tried that did not work. If you saw an error message, please include it in your email verbatim.
The more details you can provide, the easier and quicker it is for us to help. Your license looks similar to “ABC-DEF-GHI-123”, and the dashes are important. Capitalization is not important.
Emsisoft Anti-Malware
First, open Emsisoft Anti-Malware (howto). The easiest way to do this is to click on the Emsisoft icon in the notification tray, which is the small group of icons located near the clock in the corner of your taskbar.
Next, you need to be logged into Windows as a local administrator in order to associate your license key with Emsisoft Anti-Malware. If you’re not sure whether you’re logged in as a local administrator or not, you can still try the instructions below. If they don’t work and the buttons mentioned are not visible, you’ll need to log into another account on your computer that does have administrative permissions to continue.
There are two ways to associate your license key with Emsisoft Anti-Malware.
Option 1:
- Click the “Details” link in the lower right corner of the Emsisoft Anti-Malware main screen.
- Click the “Manage license” button if available, otherwise “Connect with MyEmsisoft”.
- Type in your MyEmsisoft login email address and password
Option 2:
- Open your MyEmsisoft account webpage.
- Click, depending on whether your license is associated with a workspace or not, the ‘Add Device’ button or the ‘Install Protection’ button, located in the upper right part of the page.
- Download the main file that is offered, and run it on the computer you want protected. It will either activate Emsisoft Anti-Malware with that license, or it will install Emsisoft Anti-Malware and activate it with your license for you.
After completing either option, return to the Overview screen by clicking the house icon in the upper left. Next, click the “Update now” link to synchronize your computer with our server. After it has synchronized correctly, you’ll be able to see the number of days left in the license section. Alternatively, “active subscription” will be displayed if the license is associated with a subscription.
Emsisoft Anti-Malware should now be activated and ready to protect your machine in real time. Contact support@emsisoft.com with a detailed description including error and other messages you see if you encounter any trouble.
Emsisoft Emergency Kit Pro
- Open Emsisoft Emergency Kit using the GUI (Graphical User Interface, windowed) version of the software. The correct file to run is “Start Emergency Kit Scanner.exe”. The “.exe” part might not be visible depending on how Windows is configured.
- If you use a proxy to connect to the Internet, configure the proxy by clicking the Settings link on the Emsisoft Emergency Kit overview page, then click the “Proxy settings” button. Go back to the Overview by clicking Overview in the top row. If you don’t use a proxy, go straight to step 3.
- Click on the “License” link, which is just below the Update tile. It probably says “License: Freeware” at first.
- In the window that appears, click on “Enter a Pro license key, for business use”.
- In the box that appears, insert your license and click the “Next” button.
- Please update the software if you haven’t already, using the “Update” tile on the main page.
Emsisoft Emergency Kit Pro license is now activated and ready to be used.
Emsisoft Mobile Security
There are two ways to insert a license key for Emsisoft Mobile Security.
Option 1:
- Visit the online portal at https://central.emsisoft.com/.
- Login with the Google email address you’re using for Emsisoft Mobile Security.
- Click “My Subscriptions” from the menu on the left.
- Use the blue button “ACTIVATION CODE” in the top right to add your license to your account.
Option 2:
Click here for step by step instructions for adding a license key via Emsisoft Mobile Security itself.