High CPU usage

A High CPU consumption is a rare occurrence that may appear for different reasons, such as more than one anti-malware installed on the machine or multiple scans running at the same time.

Please contact our support with the following logs attached so that we can analyze and understand what might be the cause of it.

1. Open Emsisoft Anti-Malware, then click the Settings tile, then the ‘Advanced’ tab. Scroll down a bit, then use the last option in the advanced section, ‘Debug logging’, to enable debug logging for one day. Leaving it on always isn’t recommended because logs will fill the hard drive eventually. Close the Emsisoft Anti-Malware window after making your selection.

2. Restart the computer. This is mandatory for the logs to be created completely.
Reproduce the issue you are having, twice if possible. The issue must occur, or the logs won’t be of any use.

3. Once you have reproduced the issue, open Emsisoft Anti-Malware again, and click on the Support icon which is the chat bubble in the lower left corner, then click on the button that says “Send an email”. Select everything in the right hand column that shows today’s dates. Fill in the e-mail contact form, then click on “Send now” at the bottom once you are ready to send the logs.

NOTE: If you like, you may just compress and email or upload to a file sharing location the following folder instead of using the in-program form.

C:\ProgramData\Emsisoft\Logs\ (NOTE: ProgramData is a hidden folder) C:\Program Files\Emsisoft Anti-Malware\Logs\Logs.db3.

IMPORTANT: Please be sure to turn debug logging back off after sending us the logs. There are some negative effects to having debug logging turned on, such as reduced performance and wasting hard drive space, and it is not recommended to leave debug logging turned on for a long period of time unless it is necessary to collect debug logs.